Customer support and frequently asked questions | UPAYNET


Do not hesitate to contact us, our 24 hour support lines are:
+1 877-773-8355;
+1 7185032282;

Frequently Asked Questions


  • How to contact us?

    We are available 24/7. You can write us or call at any time of the day to get the answers for your questions. Email: Phone: +1 7185032282.

  • Is there a UPAYNET on Facebook?

    Yes! We are on Facebook! You can find information about offers we have available, contests, and a chance to win great prizes! Just find us as UPAYNET or follow the link


  • What are the payment methods?

    You can make payments with bank credit cards (debit / credit), VISA, Master Card, American Express, Discovery, also using the PAYPAL payment system.

  • What is the currency to pay when sending Top Up to the Uzbekistan number?

    We accept almost all currencies of the world, but we work and calculate all transaction on the site exclusively in US dollars.

  • What Mobile services of Uzbekistan can I pay for?

    Currently, you can send top up to all cellular companies of Uzbekistan Beeline, Ucell, UMS, Perfectum Mobile, and Uzmobile. Also you send top up for Internet providers like EVO, TPS, and Uzonline. We are working on adding new providers and services in the near future, and you can find out about them in the "News" section.

  • How quickly do the numbers reach the subscription?

    Our top ups are mostly instantly or with a maximum delay of 5-15 minutes, but if in connection with technical malfunctions in the partners' companies, then the numbers can stand waiting for them to work. But eventually all top up numbers will be processed.

  • What if the I wait more than an hour?

    If the top up number is waiting for more than 15 minutes, you can write to us or call customer service to find out the reason. And there is no need to worry, your number will necessarily pass as soon as the provider in Uzbekistan starts working, usually the maximum time is 2-3 hours, the reason for that at the beginning and at the end of the month because they receive too much orders their servers will take a little longer than usual.

  • Status shows "Success", but relatives have not received SMS?

    Yes, sometimes it happens, to the number to where you sending top up, but in the status shows "Success", but your relatives say that they did not receive a SMS message. In this case, you just need to tell them to check the balance, sometimes SMS comes with a delay, but minutes will already be on the phone. Also double-check the number that you send top up. Sometimes people do mistakenly send to the wrong number. If nothing helps, write or call us and we will help you.

  • What if I dialed the wrong number and the status shows "Successful." Will I get my money back?

    If your number has processed to another number, then your money is gone to someone else and there is no way to take them back. But if you make a mistake with the number and the status shows "Error", then your money will automatically return to your account so you can dial the correct number again.

  • I sent Top Up to the number, the status shows "Suspicious" why?

    This happens when you have not activated your account. We have a 3 - step verification of the account. First, you must activate your email when registering; second, you must activate your cell phone using SMS code, also when you registering. And thirdly, all your data must match with the credit card data(name, billing address, email, phone), with which you pay. Otherwise, the status of your number will be "Suspicious", that is, until all your data is confirmed, your number will be on hold. In such cases, we usually call you to clarify everything, but if you do not want to wait, you can call us to activate your account.

  • How can I resend Top Up?

    Login to your account, open the "History" section, click on the "Refresh" button, the previous number and the previous amount appear in the appropriate fields, it remains only to pay.

  • I send "Minutes" to the number in the status of writing "Error" why?

    "Error" is issued when the number you want to send "Minutes" does not exist, is blocked or deactivated. Check the number and try again.

  • In which countries does your site (application) work?

    Our site (application) works everywhere in the World, except Uzbekistan. In some countries there is a restriction due to the inability to accept payment from these countries.

  • How is the commission calculated and what does it include?

    The commission includes bank charges, tax and our profit.

  • How safe is it to use my bank card?

    The use of our site or application is 100% secure, since we use the most modern methods of protection, to ensure the safety of our users. To your data we do not have any access, money from your bank card is withdrawn directly through the payment company VISA, Master Card and PayPal. So, confidently use our services.

  • Why should I be authorized to use the application (site)?

    First of all, for your own safety. Authorization is made in order to prevent questionable actions (fraud) and expose pests. Confirming your email address and phone number, you activate your account and the subsequent use of the site (application) does not require authorization.

  • What if, for some reason, the number on which I want to send money is not available or does not exist. Will I get my money back?

    Yes, of course, you will receive your money back, only to your account, and we have in the system in the "Deposit" section.

  • How can I send SMS from the site?

    Very easily, in the column on the right, you need to type the text of SMS and send it along with the number. Note: SMS function works only for some cellular subscribers.

  • What does the error mean - the provider is temporarily unavailable?

    This error means that at this time it is not possible to send top up on this number, due to technical work in the cellular company. Usually if after a while, the send should go again. With any mistake, your money will be returned to you on deposit.

  • What is the meaning of the Error - preventive work is carried out?

    In this case, it is also impossible to transfer money due to prevention in the cellular company. Try to translate, after a while. With any mistake, your money will be returned to you on deposit.

  • What does the error mean - "Customer number not found?"

    With this error, the number you are going to transfer money to does not exist. Check the number and dial the correct number. With any mistake, your money will be returned to you account.

  • Where is my activation code?

    If within 3-5 minutes you did not receive the activation code from us, then check the "Spam" folder. If there is no activation code in the Spam folder, then email us at and we will activate your account for you.

  • How to recover the password?

    You can recover the password by clicking on the button "Forgot password" or through your phone, if your account is tied to your phone number, then simply click on the password to recover it using your phone and you will receive a new password.

  • Why do I have to ask for more information?

    In UzPaynet, we strive to maintain security for all customer accounts. To confirm your identity, we may require an ID document issued by the state. The information we request is kept secret, it will never be disclosed to third parties, and it will not be stored for more than two days. For more information about our privacy policies, see our Terms of Use.

  • Do I have to pay a secure transaction processing fee?

    No, we do not charge an additional fee for the safe processing of transactions, we have included these costs in the commission, which is taken when paying for our services. This allows us to pay for the security features necessary to ensure maximum security when working with your card.

  • Can I send top up to my phone when I am in roaming?

    Yes. You can top up your phone, wherever you travel.

  • Can I be charged additional payments in the future without my consent?

    Certainly not. We charge the set fee only once during the processing of the transaction (after you have entered the card data). No further charges or fees are required. Before you send the data you specify, we show you the full amount that you will have to pay. At this point, you can always refuse to complete the transaction. UZPAYNET does not charge any other fees.

  • Where is my card data stored?

    For security reasons, we do not process payments directly. When working with credit or debit cards, we use the services of the world's largest payment systems. At the request of the client, they can save the map data so as not to enter them every time they visit the site. UZPAYNET does not store any confidential financial information.

  • Will there be an extra charge?

    Certainly not. We charge the set fee only once during the processing of the transaction (after you have entered the card data). No further charges or fees are required. Before you send the data you specify, we show you the full amount that you will have to pay. At this point, you can always refuse to complete the transaction. UZPAYNET does not charge any other fees.

  • Why can't I change my email address?

    The e-mail address provided during registration in our system is used to identify your identity and maintain transaction history. You cannot change it. If necessary, you should create a new account with a different email address and send us a notification at

  • What should I do if I see unauthorized debits from my card in favor of UPAYNET?

    We do not have access to customer card data, as this information is fully protected. UPAYNET does not make any unauthorized debiting from the accounts of its customers. If you notice any unauthorized charges related to UPAYNET, contact us immediately, as this may indicate incorrect or fraudulent use of your card data elsewhere

  • Why your site did not accept my payment (credit card)?

    Payment problems can occur for various reasons. In most cases this is due to the fact that the payment is not approved by your bank. In this case, you should contact the bank to solve the problem. In addition, we have certain restrictions on the number of subscribers whose accounts you can replenish in one day. In this case, you should wait. If you still have problems, please contact our support team +1 8777738355

  • Is it possible to send money through UzPaynet as in ‘Money Gram’ or ‘Western Union’?

    No, not yet! Through our service, you can pay for mobile operators in Uzbekistan, Internet providers, utilities, and other services such as “Mehrli Qo`llar”, TV, etc.

  • Why are I charged?

    In most countries, consumed products are subject to local sales tax. Thus, the same rules apply as when purchasing a refill in a regular store on the territory of a specified country. Also, each commission provides for our profit, the bank's transaction processing commission, and so on.

  • How does the resend feature work in the transaction history?

    We store information about all transactions performed by you. If you click the arrow to resend in the transaction history, the same amount will be sent to the same number.

  • How to pay for utilities?

    It's very simple, open the Others section in the application, select the service you need, then type the login, account or number for which you are going to pay, then dial the amount and click on the button to pay.

  • How can I update my credit card data?

    To remove the card data from your account, please follow the instructions below:

    1. Log in to your UZPAYNET account on your phone
    2. Select the company, dial the number and amount, as you usually do.
    3. Click on Go to Payment
    4. Click Payment with a card and click on the next button.
    5. Select the payment using the card, where you can remove the card by clicking on the delete button or change the card.

    Please note: This feature is currently not working on our site.

  • Why can I not top up the account of the required number?

    To protect you from unnecessary spending, we always check beforehand whether it is possible to replenish the account specified by you. If this is not possible, we will not charge you. However, in all cases, you should make sure that you have chosen the right operator and entered the number. Since, after a successful payment, the cancellation of payment is not possible. Read more about refund or cancellation of money here.

  • What should I do if my account hasn’t been credited?

    As a rule, funds are credited to your account within a few seconds, and in case of a successful deposit, you will always receive a confirmation email, as well as receive instant notification of successful payment. However, in rare cases, there may be delays on the part of the operator. If the funds have not been credited to your phone within two hours, please contact our support team. We will determine the reasons for the delay and, if necessary, contact your operator to resolve the issue.

  • What amount in Uzbek sum will receive number in Uzbekistan?

    When you sending top up to number in Uzbekistan you will have the opportunity to see the amount in dollars, how much you pay to us, and in sums, how much they will receive in Uzbekistan.

  • Is my account information securely protected?

    All data exchanged with the UPAYNET system is transmitted using the SSL protocol. This is one of the most common ways to ensure security on the Internet, which is used on most of the largest sites in the world, including When performing a transaction, UPAYNET does not save your credit or debit card details. All confidential information is stored in your payment system in compliance with the strictest requirements and security standards set by Visa and MasterCard, including the PCI standard. We process your personal information in full compliance with the terms and conditions, as well as the privacy policy, which are published on our website and with which you agree to register. In particular, we never share any of your data with third parties and use your email address solely for interaction on the services provided by UPAYNET.